Tuesday, 26 June 2012

Halfway through 'deep maps and spatial narratives' summer institute

I'm a week and a bit into the NEH Institute for Advanced Topics in the Digital Humanities on 'Spatial Narrative and Deep Maps: Explorations in the Spatial Humanities', so this is a (possibly self-indulgent) post to explain why I'm over in Indianapolis and why I only seem to be tweeting with the #PolisNEH hashtag.  We're about to dive into three days of intense prototyping before wrapping things up on Friday, so I'm posting almost as a marker of my thoughts before the process of thinking-through-making makes me re-evaluate our earlier definitions.  Stuart Dunn has also blogged more usefully on Deep maps in Indy.

We spent the first week hearing from the co-directors David Bodenhamer (history, IUPUI), John Corrigan (religious studies, Florida State University), and Trevor Harris (geography, West Virginia University) and guest lecturers Ian Gregory (historical GIS and digital humanities, Lancaster University) and May Yuan (geonarratives, University of Oklahoma), and also from selected speakers at the Digital Cultural Mapping: Transformative Scholarship and Teaching in the Geospatial Humanities at UCLA. We also heard about the other participants projects and backgrounds, and tried to define 'deep maps' and 'spatial narratives'.

It's been pointed out that as we're at the 'bleeding edge', visions for deep mapping are still highly personal. As we don't yet have a shared definition I don't want to misrepresent people's ideas by summarising them, so I'm just posting my current definition of deep maps:
A deep map contains geolocated information from multiple sources that convey their source, contingency and context of creation; it is both integrated and queryable through indexes of time and space.  
Essential characteristics: it can be a product, whether as a snapshot static map or as layers of interpretation with signposts and pre-set interactions and narrative, but is always visibly a process.  It allows open-ended exploration (within the limitations of the data available and the curation processes and research questions behind it) and supports serendipitous discovery of content. It supports curiosity. It supports arguments but allows them to be interrogated through the mapped content. It supports layers of spatial narratives but does not require them. It should be compatible with humanities work: it's citable (e.g. provides URL that shows view used to construct argument) and provides access to its sources, whether as data downloads or citations. It can include different map layers (e.g. historic maps) as well as different data sources. It could be topological as well as cartographic.  It must be usable at different scales:  e.g. in user interface  - when zoomed out provides sense of density of information within; e.g. as space - can deal with different levels of granularity.
Essential functions: it must be queryable and browseable.  It must support large, variable, complex, messy, fuzzy, multi-scalar data. It should be able to include entities such as real and imaginary people and events as well as places within spaces.  It should support both use for presentation of content and analytic use. It should be compelling - people should want to explore other places, times, relationships or sources. It should be intellectually immersive and support 'flow'.

Looking at it now, the first part is probably pretty close to how I would have defined it at the start, but my thinking about what this actually means in terms of specifications is the result of the conversations over the past week and the experience everyone brings from their own research and projects.

For me, this Institute has been a chance to hang out with ace people with similar interests and different backgrounds - it might mean we spend some time trying to negotiate discipline-specific language but it also makes for a richer experience.  It's a chance to work with wonderfully messy humanities data, and to work out how digital tools and interfaces can support ambiguous, subjective, uncertain, imprecise, rich, experiential content alongside the highly structured data GIS systems are good at.  It's also a chance to test these ideas by putting them into practice with a dataset on religion in Indianapolis and learn more about deep maps by trying to build one (albeit in three days).

As part of thinking about what I think a deep map is, I found myself going back to an embarrassingly dated post on ideas for location-linked cultural heritage projects:
I've always been fascinated with the idea of making the invisible and intangible layers of history linked to any one location visible again. Millions of lives, ordinary or notable, have been lived in London (and in your city); imagine waiting at your local bus stop and having access to the countless stories and events that happened around you over the centuries. ... The nice thing about local data is that there are lots of people making content; the not nice thing about local data is that it's scattered all over the web, in all kinds of formats with all kinds of 'trustability', from museums/libraries/archives, to local councils to local enthusiasts and the occasional raving lunatic. ... Location-linked data isn't only about official cultural heritage data; it could be used to display, preserve and commemorate histories that aren't 'notable' or 'historic' enough for recording officially, whether that's grime pirate radio stations in East London high-rise roofs or the sites of Turkish social clubs that are now new apartment buildings. Museums might not generate that data, but we could look at how it fits with user-generated content and with our collecting policies.
Amusingly, four years ago my obsession with 'open sourcing history' was apparently already well-developed and I was asking questions about authority and trust that eventually informed my PhD - questions I hope we can start to answer as we try to make a deep map.  Fun!

Finally, my thanks to the NEH and the Institute organisers and the support staff at the Polis Center and IUPUI for the opportunity to attend.

Wednesday, 13 June 2012

Drinking about museums: the New York edition, June 15

Inspired by Koven J. Smith and Kathleen Tinworth's 'Drinking About Museums' in Denver and Ed Rodley's version in Boston, we're drinking about museums (and libraries and archives) in New York this Friday (June 15, 2012), and you're invited!  Since I'm only in NYC for a week and still get confused about whether I'm heading uptown or downtown at any given time, Neal Stimler @nealstimler has kindly taken care of organising things.  If you're interested in coming, let him know so you can grab his contact details and we know to keep an eye out for you.
We're heading to k2 Friday night at the Rubin Museum of Art, 150 W. 17 St., NYC 10011.  We'll be there from 6:30 until closing at 10pm.  The table is booked for Mia Ridge, and we should have enough room that you can just turn up and grab a seat.  It's free entry to the gallery from 6-10:00 p.m and the K2 Lounge serves food.

If you've got any questions, just leave a comment or @-mention me (@mia_out) on twitter.  We'll also keep an eye on the #drinkingaboutmuseums tag.

Friday, 8 June 2012

Well, gosh.

If you see this post it means... I'm on a bus to Heathrow.  I'm on my way to New York for a week's residency at the Cooper-Hewitt  then onto Indianapolis for an NEH Institute for Advanced Topics in the Digital Humanities on 'Spatial Narrative and Deep Maps: Explorations in the Spatial Humanities', and since I'm not sure when I'll next have time to post, I thought I'd leave you with this little provocation:
Museums should stick to what they do best - to preserve, display, study and where possible collect the treasures of civilisation and of nature. They are not fit to do anything else. It is this single rationale for the museum that makes each one unique, which gives each its own distinctive character. It is the hard work of scholars and curators in their own areas of expertise that attracts visitors. Everybody knows that the harder you try to win friends and ingratiate yourself with people, the more repel you them. It would seem however that those running our new museums need to learn afresh this simple human lesson.
Source: Josie Appleton, "Museums for 'The People'?" in 'Museums and their Communities', edited by Sheila Watson (2007).

If that polemic has depressed you too much, you can read this inspiring article instead, 'The wide open future of the art museum: Q&A with William Noel':
We just think that Creative Commons data is real data. It’s data that people can really use. It’s all about access, and access is about several things: licensing and publishing the raw data. Any data that you capture should be available to be the public. ... The other important thing is to put the data in places where people can find it... The Walters is a museum that’s free to the public, and to be public these days is to be on the Internet. Therefore to be a public museum your digital data should be free. And the great thing about digital data, particularly of historic collections, is that they’re the greatest advert that these collections have. ... The digital data is not a threat to the real data, it’s just an advertisement that only increases the aura of the original...


...people go to the Louvre because they’ve seen the Mona Lisa; the reason people might not be going to an institution is because they don’t know what’s in your institution. Digitization is a way to address that issue, in a way that with medieval manuscripts, it simply wasn’t possible before. People go to museums because they go and see what they already know, so you’ve got to make your collections known. Frankly, you can write about it, but the best thing you can do is to put out free images of it. This is not something you do out of generosity, this is something you do because it makes branding sense, and it even makes business sense. So that’s what’s in it for the institution.

The other main reason to do it is to increase the knowledge of and research on your collection by the people, which has to be part of your mission at least, even in the most conservative of institutions. 

Btw, if you're in New York and fancy meeting up for a coffee before June 17, drop me a line in the comments or @mia_out.  (Or ditto for Indianapolis June 17-30).

Sunday, 3 June 2012

Frequently Asked Questions about crowdsourcing in cultural heritage

Over time I've noticed the repetition of various misconceptions and apprehensions about crowdsourcing for cultural heritage and digital history, so since this is a large part of my PhD topic I thought I'd collect various resources together as I work to answer some FAQs. I'll update this post over time in response to changes in the field, my research and comments from readers. While this is partly based on some writing for my PhD, I've tried not to be too academic and where possible I've gone for publicly accessible sources like blog posts rather than send you to a journal paywall.

What is crowdsourcing?

Definitions are tricky, aren't they? Even Jeff Howe, the author of 'Crowdsourcing' has two definitions:
The White Paper Version: Crowdsourcing is the act of taking a job traditionally performed by a designated agent (usually an employee) and outsourcing it to an undefined, generally large group of people in the form of an open call.

The Soundbyte Version: The application of Open Source principles to fields outside of software.
For many reasons, the term 'crowdsourcing' isn't appropriate for many cultural heritage projects but the term is such neat shorthand that it'll stick until something better comes along. Trevor Owens (@tjowens) has neatly problematised this in The Crowd and The Library:
'Many of the projects that end up falling under the heading of crowdsourcing in libraries, archives and museums have not involved large and massive crowds and they have very little to do with outsourcing labor. ... They are about inviting participation from interested and engaged members of the public [and] continue a long standing tradition of volunteerism and involvement of citizens in the creation and continued development of public goods'

To summarise my own thinking and the related literature, I'd define crowdsourcing in cultural heritage as an emerging form of engagement with cultural heritage that contributes towards a shared, significant goal or research area by asking the public to undertake tasks that cannot be done automatically, in an environment where the tasks, goals (or both) provide inherent rewards for participation.

Who is 'the crowd'?

Good question!  One tension underlying the 'openness' of the call to participate in cultural heritage is the fact that there's often a difference between the theoretical reach of a project (i.e. everybody) and the practical reach, the subset of 'everybody' with access to the materials needed (like a computer and an internet connection), the skills, experience and time...  While 'the crowd' may carry connotations of 'the mob', in 'Digital Curiosities: Resource Creation Via Amateur Digitisation', Melissa Terras (@melissaterras) points out that many 'amateur' content creators are 'extremely self motivated, enthusiastic, and dedicated' and test the boundaries between 'between definitions of amateur and professional, work and hobby, independent and institutional' and quotes Leadbeater and Miller's 'The Pro-Am Revolution' on people who pursue an activity 'as an amateur, mainly for the love of it, but sets a professional standard'.

There's more and more talk of 'community-sourcing' in cultural heritage, and it's a useful distinction but it also masks the fact that nearly all crowdsourcing projects in cultural heritage involve a community rather than a crowd, whether they're the traditional 'enthusiasts' or 'volunteers', citizen historians, engaged audiences, whatever.  That said, Amy Sample Ward has a diagram that's quite useful for planning how to work with different groups. It puts the 'crowd' (people you don't know), 'network' (the community of your community) and 'community' (people with a relationship to your organisation) in different rings based on their closeness to you.

'The crowd' is differentiated not just by their relationship to your organisation, or by their skills and abilities, but their motivation for participating is also important - some people participate in crowdsourcing projects for altruistic reasons, others because doing so furthers their own goals.

What isn't crowdsourcing?

...'the wisdom of the crowds'?

Which is not just another way of saying 'crowd psychology', either (another common furphy). As Wikipedia puts it, 'the wisdom of the crowds' is based on 'diverse collections of independently-deciding individuals'. Handily, Trevor Owens has just written a post addressing the topic: Human Computation and Wisdom of Crowds in Cultural Heritage.

...user-generated content

So what's the difference between crowdsourcing and user-generated content? The lines are blurry, but crowdsourcing is inherently productive - the point is to get a job done, whether that's identifying people or things, creating content or digitising material.

Conversely, the value of user-generated content lies in the act of creating it rather than in the content itself - for example, museums might value the engagement in a visitor thinking about a subject or object and forming a response to it in order to comment on it. Once posted it might be displayed as a comment or counted as a statistic somewhere but usually that's as far as it goes.

And @sherah1918 pointed out, there's a difference between asking for assistance with tasks and asking for feedback or comments: 'A comment book or a blog w/comments isn't crowdsourcing to me ... nor is asking ppl to share a story on a web form. That is a diff appr to collecting & saving personal histories, oral histories'.

...other things that aren't crowdsourcing:

[Heading inspired by Sheila Brennan @sherah1918]
  • Crowdfunding (it's often just asking for micro-donations, though it seems that successful crowdfunding projects have a significant public engagement component, which brings them closer to the concerns of cultural heritage organisations. It's also not that new. See Seventeenth-century crowd funding for one example.)
  • Data-mining social media and other content (though I've heard this called 'passive' or 'implict' crowdsourcing)
  • Human computation (though it might be combined with crowdsourcing)
  • Collective intelligence (though it might also be combined with crowdsourcing)
  • General calls for content, help or participation (see 'user-generated content') or vaguely asking people what they think about an idea. Asking for feedback is not crowdsourcing. Asking for help with your homework isn't crowdsourcing, as it only benefits you.
  • Buzzwords applied to marketing online. And as @emmclean said, "I think many (esp mkting) see "crowdsourcing" as they do "viral" - just happens if you throw money at it. NO!!! Must be great idea" - it must make sense as a crowdsourced task.

But I'm worried about about crowdsourcing because...

...isn't letting the public in like that just asking for trouble?

@ said she'd heard people worry that 'people are highly likely to troll and put in bad data/content/etc on purpose' - but this rarely happens. People worried about this with user-generated content, too, and while kids in galleries delight in leaving rude messages about each other, it's rare online.

It's much more likely that people will mistakenly add bad data, but a good crowdsourcing project should build any necessary data validation into the project. Besides, there are generally much more interesting places to troll than a cultural heritage site.

And as Matt Popke pointed out in a comment, 'When you have thousands of people contributing to an entry you have that many more pairs of eyes watching it. It's like having several hundred editors and fact-checkers. Not all of them are experts, but not all of them have to be. The crowd is effectively self-policing because when someone trolls an entry, somebody else is sure to notice it, and they're just as likely to fix it or report the issue'.  If you're really worried about this, an earlier post on Designing for participatory projects: emergent best practice' has some other tips.

 ...doesn't crowdsourcing take advantage of people?

Sadly, yes, some of the activities that are labelled 'crowdsourcing' do. Design competitions that expect lots of people to produce full designs and pay a pittance (if anything) to the winner are rightly hated. (See antispec.com for more and a good list of links).

But in cultural heritage, no. Museums, galleries, libraries, archives and academic projects are in the fortunate position of having interesting work that involves an element of social good, and they also have hugely varied work, from microtasks to co-curated research projects. Crowdsourcing is part of a long tradition of volunteering and altruistic participation, and to quote Owens again, 'Crowdsourcing is a concept that was invented and defined in the business world and it is important that we recast it and think through what changes when we bring it into cultural heritage.'

[Update, May 2013: it turns out museums aren't immune from the dangers of design competitions and spec work: I've written On the trickiness of crowdsourcing competitions to draw some lessons from the Sydney Design competition kerfuffle.]

Anyway, crowdsourcing won't usually work if it's not done right. From A Crowd Without Community - Be Wary of the Mob:
"when you treat a crowd as disposable and anonymous, you prevent them from achieving their maximum ability. Disposable crowds create disposable output. Simply put: crowds need a sense of identity and community to achieve their potential."

...crowdsourcing can't be used for academic work

Reasons given include 'humanists don't like to share their knowledge' with just anyone. And it's possible that they don't, but as projects like Transcribe Bentham and Trove show, academics and other researchers will share the work that helps produce that knowledge. (This is also something I'm examining in my PhD. I'll post some early findings after the Digital Humanities 2012 conference in July).

Looking beyond transcription and other forms of digitisation, it's worth checking out Prism, 'a digital tool for generating crowd-sourced interpretations of texts'.

Ok, so what's different about crowdsourcing in cultural heritage?

For a start, the process is as valuable as the result. Owens has a great post on this, Crowdsourcing Cultural Heritage: The Objectives Are Upside Down, where he says:
'The process of crowdsourcing projects fulfills the mission of digital collections better than the resulting searches... Far better than being an instrument for generating data that we can use to get our collections more used it is actually the single greatest advancement in getting people using and interacting with our collections. ... At its best, crowdsourcing is not about getting someone to do work for you, it is about offering your users the opportunity to participate in public memory ... it is about providing meaningful ways for the public to enhance collections while more deeply engaging and exploring them'.
And as I've said elsewhere, ' playing [crowdsourcing] games with museum objects can create deeper engagement with collections while providing fun experiences for a range of audiences'. (For definitions of 'engagement' see The Culture and Sport Evidence (CASE) programme. (2011). Evidence of what works: evaluated projects to drive up engagement (PDF).)

What about cultural heritage and citizen science?

First, another definition. As Fiona Romeo writes, 'Citizen science projects use the time, abilities and energies of a distributed community of amateurs to analyse scientific data. In doing so, such projects further both science itself and the public understanding of science'. As Romeo points out in a different post, 'All citizen science projects start with well-defined tasks that answer a real research question', while citizen history projects rarely if ever seem to be based around specific research questions but are aimed more generally at providing data for exploration.

I'm still thinking through the differences between citizen science and citizen history, particularly where they meet in historical projects like Old Weather. Both citizen science and citizen history achieve some sort of engagement with the mindset and work of the equivalent professional occupations, but are the traditional differences between scientific and humanistic enquiry apparent in crowdsourcing projects? Are tools developed for citizen science suitable for citizen history? Does it make a difference that it's easier to take a new interest in history further without a big investment in learning and access to equipment?

I have a feeling that 'citizen science' projects are more focused on the production of data as accurately and efficiently as possible, and 'citizen history' projects end up being as much about engaging people with the content as it is about content production. But I'm very open to challenges on this...

What kind of cultural heritage stuff can be crowdsourced?

I wrote this list of 'Activity types and data generated' over a year ago for my Masters dissertation on crowdsourcing games for museums and a subsequent paper for Museums and the Web 2011, Playing with Difficult Objects - Game Designs to Improve Museum Collections (which also lists validation types and requirements).  This version should be read in the light of discussion about the difference between crowdsourcing and user-generated content and in the context of things people can do with museums and with games, but it'll do for now:

Activity Data generated
Tagging (e.g. steve.museum, Brooklyn Museum Tag! You're It; variations include two-player 'tag agreement' games like Waisda?, extensions such as guessing games e.g. GWAP ESP Game, Verbosity, Tiltfactor Guess What?; structured tagging/categorisation e.g. GWAP Verbosity, Tiltfactor Cattegory) Tags; folksonomies; multilingual term equivalents; structured tags (e.g. 'looks like', 'is used for', 'is a type of').
Debunking (e.g. flagging content for review and/or researching and providing corrections). Flagged dubious content; corrected data.
Recording a personal story Oral histories; contextualising detail; eyewitness accounts.
Linking (e.g. linking objects with other objects, objects to subject authorities, objects to related media or websites; e.g. MMG Donald). Relationship data; contextualising detail; information on history, workings and use of objects; illustrative examples.
Stating preferences (e.g. choosing between two objects e.g. GWAP Matchin; voting on or 'liking' content). Preference data; subsets of 'highlight' objects; 'interestingness' values for content or objects for different audiences. May also provide information on reason for choice.
Categorising (e.g. applying structured labels to a group of objects, collecting sets of objects or guessing the label for or relationship between presented set of objects). Relationship data; preference data; insight into audience mental models; group labels.
Creative responses (e.g. write an interesting fake history for a known object or purpose of a mystery object.) Relevance; interestingness; ability to act as social object; insight into common misconceptions.

You can also divide crowdsourcing projects into 'macro' and 'micro' tasks - giving people a goal and letting them solve it as they prefer, vs small, well-defined pieces of work, as in the 'Umbrella of Crowdsourcing' at The Daily Crowdsource and there's a fair bit of academic literature on other ways of categorising and describing crowdsourcing.

Using crowdsourcing to manage crowdsourcing

There's also a growing body of literature on ecosystems of crowdsourcing activities, where different tasks and platforms target different stages of the process.  A great example is Brooklyn Museum’s ‘Freeze Tag!’, a game that cleans up data added in their tagging game. An ecosystem of linked activities (or games) can maximise the benefits of a diverse audience by providing a range of activities designed for different types of participant skills, knowledge, experience and motivations; and can encompass different levels of participation from liking, to tagging, finding facts and links.

A participatory ecosystem can also resolve some of the difficulties around validating specialist tags or long-form, more subjective content by circulating content between activities for validation and ranking for correctness, 'interestingness' (etc) by other players (see for example the 'Contributed data lifecycle' diagram on my MW2011 paper or the 'Digital Content Life Cycle' for crowdsourcing in Oomen and Aroyo's paper below). As Nina Simon said in The Participatory Museum, 'By making it easy to create content but impossible to sort or prioritize it, many cultural institutions end up with what they fear most: a jumbled mass of low-quality content'.  Crowdsourcing the improvement of cultural heritage data would also make possible non-crowdsourcing engagement projects that need better content to be viable.

See also Raddick, MJ, and Georgia Bracey. 2009. “Citizen Science: Status and Research Directions for the Coming Decade” on bridging between old and new citizen science projects to aid volunteer retention, and Nov, Oded, Ofer Arazy, and David Anderson. 2011. “Dusting for Science: Motivation and Participation of Digital Citizen Science Volunteers” on creating 'dynamic contribution environments that allow volunteers to start contributing at lower-level granularity tasks, and gradually progress to more demanding tasks and responsibilities'.

Where can I find out more? (AKA, a reading list in disguise)

There's a lot of academic literature on all kinds of aspects of crowdsourcing, but I've gone for sources that are accessible both intellectually and in terms of licensing. If a key reference isn't there, it might be because I can't find a pre-print or whatever outside a paywall - let me know if you know of one!

Liked this post? Soon you can buy the book! 'Crowdsourcing Our Cultural Heritage' is coming soon (2014) from Ashgate...

Thanks, and over to you!

Thanks to everyone who responded to my call for their favourite 'misconceptions and apprehensions about crowdsourcing (esp in history and cultural heritage)', and to those who inspired this post in the first place by asking questions in various places about the negative side of crowdsourcing.  I'll update the post as I hear of more, so let me know your favourites.  I'll also keep adding links and resources as I hear of them.

[Last updated: August 2013]

Friday, 1 June 2012

Museums and the audience comments paradox

I was at the Imperial War Museum for an advisory board meeting for the Social Interpretation project recently, and had a chance to reflect on my experiences with previous audience participation projects.  As Claire Ross summarised it, the Social Interpretation project is asking: does applying social media models to collections successfully increase engagement and reach?  And what forms of moderation work in that environment - can the audience be trusted to behave appropriately?

One topic for discussion yesterday was whether the museum should do some 'gardening' on the comments.  Participation rates are relatively high but some of the comments are nonsense ('asdf'), repetitive (thousands of variants of 'Cool' or 'sad') or off-topic ('I like the museum') - a pattern probably common to many museum 'have your say' kiosks.  Gardening could involve 'pruning' out comments that were not directly relevant to the question asked in the interactive, or finding ways to surface the interesting comments.  While there are models available in other sectors (e.g. newspapers), I'm excited by the possibility that the Social Interpretation project might have a chance to address this issue for museums.

A big design challenge for high-traffic 'have your say' interactives is providing a quality experience for the audience who is reading comments - they shouldn't have to wade through screens of repeated, vacuous or rude comments to find the gems - while appropriately respecting the contribution and personal engagement of the person who left the comment.

In the spirit of 'have your say', what do you think the solution might be?  What have you tried (successfully or not) in your own projects, or seen working well elsewhere?

Update: the Social Interpretation have posted I iz in ur xhibition trolling ur comments:
"One of the most discussed issues was about what we have termed ‘gardening comments’ but to put it bluntly it’s more a case of should we be ‘curating the visitor voice’ in order to improve the visitor experience? It’s a difficult question to deal with... 
We are at the stage where we really do want to respect the commenter, but also want to give other readers a high value experience. It’s a question of how we do that, and will it significantly change the project?"

If you found this post, you might also be interested in Notes from 'The Shape of Things: New and emerging technology-enabled models of participation through VGC'.

Update, March 2014: I've just been reading a journal article on 'Normative Influences on Thoughtful Online Participation'. The authors set out to test this hypothesis:
'Individuals exposed to highly thoughtful behavior from others will be more thoughtful in their own online comment contributions than individuals exposed to behavior exhibiting a low degree of thoughtfulness.' 
Thoughtful comments were defined by the number of words, how many seconds it took to write them, and how much of the content was relevant to the issue discussed in the original post. And the results? 'We found significant effects of social norm on all three measures related to participants’ commenting behavior. Relative to the low thoughtfulness condition, participants in the high thoughtfulness condition contributed longer comments, spent more time writing them, and presented more issue-relevant thoughts.' To me, this suggests that it's worth finding ways to highlight the more thoughtful comments (and keeping pulling out those 'asdf' weeds) in an interactive as this may encourage other thoughtful comments in turn.

Reference: Sukumaran, Abhay, Stephanie Vezich, Melanie McHugh, and Clifford Nass. “Normative Influences on Thoughtful Online Participation.” In Proceedings of the 2011 Annual Conference on Human Factors in Computing Systems, 3401–10. Vancouver, BC, Canada: ACM, 2011. http://dl.acm.org/citation.cfm?id=1979450.